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💚 Safe Play Programme

Responsible Gambling at as126 — Play Safe, Play Smart

Gambling at as126 is meant to be entertaining. We take our duty of care to Malaysian players seriously — with robust tools, clear guidelines, a strict 21+ policy, and access to professional support if you or someone you know needs it.

21+ Only · Strict Age Policy
Self-Management Tools Available
24/7 Support Access

Our Commitment

Gambling Should Always Be Entertainment — Nothing More

At as126, we believe the best gaming experience is one that stays fun, stays in control, and stays within limits that players set for themselves. That's not just a legal requirement for us — it's a principle that sits at the centre of how we build the platform and how we treat the people who use it.

For players across Malaysia — whether you're following Liga Super Malaysia football, spinning live dealer tables from Kuala Lumpur, or catching EPL weekend matches from Johor Bahru — the as126 experience is designed with guardrails that protect you before problems develop, not after.

We know that most players gamble responsibly. But we also know that for a small percentage of people, gambling can shift from leisure into something more harmful. Our responsible gambling programme exists specifically to identify early warning signs, provide practical tools, and make it as easy as possible to step back when needed.

✅ The Golden Rule: Gamble only with money you can afford to lose. Never use rent, utility payments, loan funds or money earmarked for your family's needs. If gambling starts to feel like financial pressure rather than entertainment, that is the signal to stop and seek support.
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Strictly 21 and Above

as126 enforces a minimum age of 21 years for all gaming activity on the Platform. This is non-negotiable. Every registered player is required to complete identity and age verification (KYC) before any withdrawal is processed, and accounts are subject to verification at any time.

Government-issued ID (MyKad or passport) verified at withdrawal stage
Accounts of underage players are immediately suspended and all deposits returned
All winnings from underage accounts are forfeited without exception
Parental controls: if a minor has access to your device, please enable device-level restrictions

If you believe a minor has registered on as126, contact us immediately at [email protected]

Self-Management Tools

Tools That Put You in Control

Every as126 account includes built-in responsible gambling tools. They are free, immediately effective, and accessible from your Account Settings at any time.

Deposit Limits

Set a maximum daily, weekly or monthly deposit amount for your account. Once your limit is reached, no further deposits can be made until the period resets. Reductions take effect immediately; increases are subject to a 24-hour cooling period to prevent impulsive decisions.

Session Time Reminders

Set a timer to receive an on-screen reminder after a specified period of play — 30 minutes, 1 hour, 2 hours or a custom duration. When your session limit is reached, you will see a clear notification giving you the option to continue, take a break or end the session.

Loss Limits

Define the maximum amount you are prepared to lose within a given period. Once this threshold is reached, the system will prevent further wagers until the limit period resets. This tool works alongside deposit limits to give you two independent financial safeguards.

Cooling-Off Period

Take a planned break from gambling by activating a cooling-off period of 1 day, 7 days, 30 days or 90 days. During this period, you cannot log in to place bets. The period cannot be shortened once activated — you can only extend it, never reduce it. Existing withdrawals are not affected.

Self-Exclusion

If you feel your gambling has become harmful, you can request a formal self-exclusion from as126 for a minimum of 6 months or permanently. Your account will be immediately locked and you will be removed from all marketing lists. To activate self-exclusion, contact our support team via live chat or email at [email protected].

Activity & History Statements

Review a full statement of your gaming activity — including net deposits, net losses, time spent playing and game-by-game breakdown — at any time through your account dashboard. Seeing actual figures, rather than impressions, is one of the most effective ways to maintain honest self-awareness about your gambling habits.

How to Access Your Safe Play Tools

1

Log In to Your Account

Sign in to your as126 account from any device. All responsible gambling tools are available on both desktop and mobile browsers — no app download needed.

2

Go to Account Settings

Click your username or avatar in the top-right corner and select "Account Settings" from the dropdown menu.

3

Select "Responsible Gambling"

You will find the dedicated Responsible Gambling tab in your settings panel. All six tools — deposit limits, session timers, loss limits, cooling-off, self-exclusion and activity statements — are accessible from this single screen.

4

Activate Your Chosen Tool

Select the tool, enter your preferred setting and confirm. Restrictions take effect immediately. You will receive a confirmation email to your registered address.

5

Contact Support if Needed

If you are unable to access these tools or need immediate self-exclusion, contact our 24/7 live chat team or email [email protected] and our team will action your request within minutes.

Self-Assessment — Ask Yourself Honestly

If you answer "yes" to three or more of the following questions, we strongly encourage you to use our self-management tools and consider speaking with a professional counsellor.

Q1 Do you find yourself spending more money on gambling than you originally intended, or more than you can comfortably afford?
Q2 Do you feel irritable, anxious or restless when you try to cut back on gambling or when you are unable to gamble?
Q3 Have you tried to win back money you have lost by gambling more ("chasing losses")?
Q4 Has gambling caused you to neglect responsibilities at work, to your family, or to your studies?
Q5 Have you borrowed money, sold belongings, or used funds set aside for essential expenses (rent, bills, food) in order to gamble?
Q6 Do you find yourself thinking about gambling frequently — planning the next session, reliving past wins, or calculating future bets — even when you are not playing?
Q7 Have you ever lied to family members, friends or your partner about how much time or money you spend gambling?
If you answered yes to any of these: You are not alone. Many players go through phases where gambling feels harder to control. Please use the self-exclusion or cooling-off tool in your Account Settings, or contact the helplines listed below on this page.

Know the Difference

Healthy Play vs. Warning Signs

Understanding the difference between recreational gambling and problematic behaviour is the first step toward staying in control.

✅ Signs of Healthy, Recreational Gambling
You set a budget before playing and stick to it without pressure
Gambling is one of many leisure activities, not the main one
Losing is disappointing but not emotionally devastating
You can walk away at any time and feel fine about it
Your relationships, work and finances are unaffected by your gambling
You gamble with disposable income only — never essential funds
You are honest with yourself and others about your activity

⚠️ Warning Signs — Take Action If You Recognise These

Spending more than planned regularly, telling yourself "just one more bet"
Chasing losses — betting more to try to recover previous losses
Gambling with money needed for bills, rent or family expenses
Hiding your gambling activity or lying about the amount you spend
Feeling that gambling is the only thing that relieves stress or boredom
Borrowing money or selling items specifically to fund gambling
Neglecting work, family, studies or health because of time spent gambling

Help is Available

Support Resources for Malaysian Players

Reaching out is a sign of strength. These organisations provide free, confidential support for people affected by problem gambling — in Malaysia and internationally.

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Talian Kasih

Malaysia's national welfare helpline operated by the Ministry of Women, Family and Community Development. Provides crisis counselling, emotional support and referrals to professional services.

15999 (Malaysia, free) 24 hours, 7 days a week
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GamCare

Leading UK-based organisation providing free information, advice and support for anyone affected by problem gambling — including friends and family members. Offers online chat and phone counselling.

0808 8020 133 (free UK/international) 24 hours, 7 days a week
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Gamblers Anonymous Malaysia

A fellowship of men and women who share their experience, strength and hope with each other in order to solve their common problem and help others recover from a gambling addiction. Meetings available across Malaysia.

Contact via as126 support for referral Group meetings available in KL & Penang
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Hospital Bahagia Ulu Kinta

Malaysia's national psychiatric hospital in Perak, which provides clinical assessment and treatment programmes for addictive behaviour disorders including gambling disorder. Referrals available through any government hospital.

Located in Tanjung Rambutan, Perak Government-funded treatment available
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as126 Responsible Gambling Team

Our dedicated responsible gambling team is available 24/7 via live chat or email. We can help activate self-exclusion, set account limits, provide your gambling activity statement, or simply talk through your options without judgement.

[email protected] Live chat: under 2-minute response, 24/7
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Malaysian Mental Health Association

The MMHA provides mental health education, support groups, and referrals to licensed therapists and counsellors for anxiety, depression and behavioural disorders including gambling addiction, with services available in English and Bahasa Malaysia.

Kuala Lumpur — contact via as126 for referral Counselling services available in English
🔵 A Note to Family Members and Friends: Problem gambling affects not just the individual but everyone around them. If you are concerned about a loved one's gambling behaviour, the organisations listed above can provide guidance for families too — including how to approach a difficult conversation and what practical steps may help.

Platform Policies

What as126 Does to Protect Players

Proactive Monitoring

Our system automatically monitors account activity for patterns associated with problem gambling — including rapid, repetitive betting, significant losses in a short timeframe, and repeated late-night sessions. Where these patterns are detected, our team may reach out proactively with information and available tools.

Marketing Opt-Out

Players who have activated any responsible gambling tool, or who have requested self-exclusion, are automatically removed from all promotional email, SMS and push notification lists. You can also opt out of marketing communications at any time from your Account Settings, regardless of your gambling tool status.

Reality Checks

The Platform displays a real-time session summary — time played and net win/loss — at regular intervals during extended gaming sessions. These reality checks are designed to keep you grounded in actual figures rather than abstract impressions of how a session is going.

Staff Training

Every member of the as126 customer support team is trained in responsible gambling identification and response procedures. Our staff can recognise early signs of problematic behaviour and are equipped to provide sensitive, non-judgmental guidance and activate protective tools on a player's behalf where requested.

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Play at as126 — With the Safeguards You Deserve

as126 is built for Malaysian players who want a premium, fair and responsible gaming experience. Our tools, policies and support team are here so gambling stays exactly what it should be — entertainment.

If you need immediate support, contact Talian Kasih on 15999 or our team at [email protected].

Visit as126 Homepage → Read Our FAQ

🔞 For players aged 21 and above only.  ·  Talian Kasih: 15999  ·  GamCare: 0808 8020 133